Deliver a Great Customer Service Experience It learns from its mistakes and makes automatic adjustments to improve over time. Nuance Recognizer can perform well even when faced with challenges such as noisy environments, mobile phone callers, Internet-based calls, regional accents, local dialects or multiple languages. Delivering high recognition accuracy and enabling more natural conversations, Nuance Recognizer allows your callers to experience more efficient and satisfying self-service interactions.
Nuance vocalizer software#
Nuance Recognizer is the best-of-breed speech recognition software that dramatically increases the efficiency of your self-service solutions. Built upon years of experience across six different product lines, the Automatic Speech Recognition engine is used around the world in over 79 different languages. Nuance Recognizer is the software at the core of contact center automation solutions. With Nuance Recognizer, you’ll consistently deliver a great customer service experience while improving your self-service system’s containment rate. Nuance Recognizer delivers the industry’s highest voice recognition accuracy and enables natural, human-like conversations for more satisfying self-service interactions. FreeSpeech maintains an accurate voiceprint even with changing background noises and voice tones that shift with age.
Nuance vocalizer update#
Even professional voice imitators cannot fool our system.įreeSpeech continually updates voiceprints by using new audio to update existing voice templates and automated enhancement of voiceprints based on the analysis of failed authentication attempts by legitimate users. This system looks for anomalies in gender, liveness, and caller consistency and will generate an alert if it finds synthetic speech or a recorded voice. FreeSpeech incorporates scores of unique features to ensure that a fraudster cannot spoof the system. It completely eliminates the need for PINs, passwords, and security questions when a caller is interacting with an agent in a call center.įreeSpeech ensures that fraudsters cannot spoof the system and voiceprints cannot be used if stolen, keeping customers secure from fraud. It can do this in any language, with any accent, and call quality regardless of the content of the call. It does this in seconds without interrupting the call. It verifies a caller’s identity during the first few seconds of a natural conversation with a contact center agent and compares to the voiceprint that is stored in the database. Close Nuance FreeSpeech authenticates a caller in as little as six seconds, just by listening to their normal conversation.įreeSpeech is a text-independent passive customer authentication platform used in a call center.
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